HOW WE PROTECT YOUR INFORMATION

We take your privacy and data protection very seriously and respect your right to privacy and the protection of your personal information. You can contact our Data Protection Officer (DPO) by writing to 202 Portobello Road London W11 1LA if you wish to raise a complaint on how we handled your personal information, we hope that we can address any concerns you may have, but you can always contact the information commissioner office at www.ico.org.uk. Your personal information is stored encrypted on servers in the Uk. We collect and process various categories of personal information, including basic information such as name and contact details, and prescribed, prescription medications.

Sharing of information:

We will never pass, sell or share your personally identifiable data to third parties except when legally required to do so or when you have specifically given us consent to do so.You may review, edit, or soft delete your information at any time. We are obliged to keep some data for certain periods of time for the purposes of patient safety, professional pharmacy regulations and NHS record keep and business processing and may also have to retain your data for those purposes only.If you use the online shopping facility you will receive email updates on your order.If you use the online NHS repeat prescription facility on sites we provide to NHS, you will receive email updates on your prescription request and automated email reminders if you request them.

Every effort has been made to make sure our databases are secure.

Occasionally, information may be viewed by trusted third parties such as the NHS, doctors and IT personnel for the purpose of improving this site. The site and app, our servers and third party service providers wherever they are based, have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control. However, no data transmission over the internet can ever be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

The information you supply here is important and will help understand your health needs better and improve the service given to you. With your permission only, we may in future use this information to:

• Update you with information on services relevant to you provided by our Pharmacy and the NHS.
• Update you with relevant pharmacy and general health, diet and wellbeing retail offers.
• Update you with any public health alerts, drug recalls and changes in treatment advice and also information relevant to your condition(s).
• Comply with the mandatory requirements of a government department collecting information

HOW LONG DO WE KEEP THIS INFORMATION

We will not keep your information for longer that we need to, which is usually up to six years and after your information with us ends, unless we are required to keep it longer (for example due to court order or investigation by law enforcement agencies or regulators). We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary for an emergency medical reasons.

Should you wish to exercise any of these rights or have an enquiry or concern about our privacy policy, please contact us at Earls Court Chemist or you can write in to:

Customer Services,
Earls Court Chemist,
240 Earls Court Road Earls Court,
London SW5 9AA