Our terms and conditions
By using our site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, than you must not use our site.
We recommend that you should print a copy of these terms and conditions prior for future reference.
1. INFORMATION ABOUT US
We are a company incorporated in England and Wales at Companies house, company No: 02049698. Our registered office address is: unit 4, 220 Norwood Road, United Kingdom. Our VAT number is: GB437626739. We are a Private limited company.
1.1 We are regulated and registered with General Pharmaceutical Council, our registration no is: 9010432 with our regulator
1.2 You can contact us using the following email address: firstname.lastname@example.org or by telephone 02073410909.
1.3 We are regulated by the General Pharmaceutical Council.
1.4 We may make changes to these terms and Conditions
From time to time we may amend these terms Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at the time of use.
1.5 Changes to our site
We may Update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or for any other reason.
1.6 We may suspend or withdraw our site
We will try to give you reasonable notice of any suspension or withdrawal. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
2. ACCESS TO OUR SITE
Our site and any services provided via the site is in English and it will be your responsibility to ensure that you fully understand the information and advice on our site. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When a breach has occurred, and when We determine, in our discretion, whether there has been a breach of these terms through your use of our site. , we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site;
3. OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.
We provide our site for domestic and private use only . You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. SERVICE AVAILABILITY
Our Site is only intended for use by people in the United Kingdom. We do not accept
orders from people outside the United Kingdom. All orders must be completed in the
5. VIRUSES, HACKING AND OTHER OFFENCES
We do not guarantee that our site will be secure or free from bugs or viruses.
You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
By breaching this clause , you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
6. LINKS TO OUR SITE
Please do not establish a link from any site that is not owned by you.
Our site must not be linked on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
7. YOUR STATUS
By placing an order through our Site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old; and
(c) You are accessing our site from the United Kingdom.
You must be over 16 years of age to register in our pharmacy otherwise your parents can register for you. You must ensure that the all information you provided us should be correct. You must inform us immediately of any changes to the information you have given therefore we can update your personal details securely. We are registered in compliance with the Data Protection Act. By registering with the Prescription Service the customer is authorising Earls Court Chemist to operate services like dispensing, ordering and obtaining prescriptions.
9. PRESCRIPTION ITEMS
All items dispensed from our pharmacy are subject to rules set for all UK registered pharmacy premises.
All your personal information will be held by Earls Court Chemist and will not be passed on to any third party. Any information exchanged by Earls Court Chemist and a third party will be in an anonymized form and conform to Data Confidentiality requirements of the General Pharmaceutical Council.
We may use your data inform you of items or services which will be relevant to you. If you do not wish to be notified of items or services please inform Earls Court Chemist.
10. ELECTRONIC PRESCRIPTIONS
By registering with Earls Court Chemist you give permission for Earls Court Chemist to obtain your prescription from your medical practitioner either in paper or electronic form. By registering with Earls Court Chemist, you nominate Earls Court CHemist to be your chosen pharmacy provider.
11. CHANGE PHARMACY
You are not obliged to keep to your nomation at the chosen pharmacy, but may change to another Pharmacy where you like. But you only nominate one pharmacy at a time.
If you don’t want your prescription to be sent electronically tell your GP or you can tell us therefore we can remove from our records. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
12. What is EPS?
EPS is electronic prescription service which is reliable, secure and confidential.
Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment services. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. For more information talk to a member of the pharmacy team, staff at your GP practice.
13. ACCOUNT DELETE
You can delete your account form our portal. Once you delete your account, all Your personal details get deleted from the portal.
14. ONLINE BUY AND PAYMENT
Currently (we) Earls Court Chemist is not providing online sales and payment services.
15. RETURN POLICY
For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, you may bring these to us for safe disposal or please take them to a local pharmacy for safe disposal.
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution.
The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation.
If you wish to share your views and experiences, positive or negative, simply speak to a member of staff at our Pharmacy.
If you're unhappy with an NHS service, it's often worthwhile discussing your concerns early on with us, the provider of the service, as we may be able to sort the issue out quickly.
Most problems can be dealt with at this stage, but in some cases you may feel more comfortable speaking to someone not directly involved in your care.
If you do wish to make a complaint we shall answer your communication within 7 working days
Considering making a complaint but need help?
Many issues can be resolved quickly by speaking directly to the staff at the place where you received care or accessed a service.
Some people find it helpful to talk to someone who understands the complaints process first and get some guidance and support. You'll find a Patient Advice and Liaison Service (PALS) in most areas.
You can speak with a PALS member, who will try to help you resolve issues informally within the area concerned before you need to make a complaint.
PALS can be particularly helpful if your issue is urgent and you need action
If you're making or thinking of making a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process.
You can seek advice from an NHS complaints advocate at any stage of the process. If you decide you need some support, it's never too late to ask for help.
Your local council will be able to tell you who the advocacy provider is in your area. Find details for your local council on the GOV.UK website.
Your local Healthwatch can also provide information about making a complaint.